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CONTACT CENTER & BPO

THE LARGEST SUPPLY OF SKILLED LABOUR IN CENTRAL AMERICA: Young talent in Guatemala is proficient in Microsoft, SAP, PHP, PMI, and other technologies. For professionals in the creative, technical, and professional fields who are well-known globally for their excellence, average earnings are competitive.

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Industry in figures

Contact Center and BPO
%
GDP in 2021
+
1
Markets in 2021
0
B
Exports in 2021
+
1
k
Jobs in 2021

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Let us know what you are interested in and we will contact you as soon as possible.

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WHY INVEST IN

Contact Center and BPO

The CC & BPO industry has recently been acknowledged in key rankings such as Everest Group, Gartner, and Tholons Top 100 Outsourcing Destination list. The CC & BPO industry has been identified as one of the industries with the greatest potential for job creation in Guatemala, owing to the global expansion of outsourcing services, the potential of geographic and demographic characteristics, the results, and the growth capacity that companies currently operating in the country have.

Investment opportunities

A COMPLETE AND MODERN TELECOMMUNICATIONS INFRASTRUCTURE

Competitive telecommunications costs for fast and agile connectivity through different networks and fiber optics. More than 300 active commercial network operators before the competent authority.

  • 2 million fixed lines
  • 20 million cell lines
  • 7 international port operators -OPI- registered

COMPETITIVE ELECTRICITY RATES AND OFFICE SPACE RENTAL

kWh price is between US$ 0.08 for industrial users and US$ 0.16 for commercial users. Users with power demand above 100 kW can register as Large Users and negotiate their power contracts. Office space is widely available, with rent ranging from USD 187 to USD 270 per square meter, depending on the investor's needs and requirements.

ENGRAINED SERVICE CULTURE AND PROXIMITY TO MAJOR MARKETS

The friendliness, effectiveness, and professionalism of Guatemala's employees are testaments to the country's well ingrained service culture. Major BPO and ITO businesses interested in serving the US end-user markets should consider the nation's strategic location. It provides favorable time zones, English speakers with a neutral accent, and talent with a strong affinity for US culture.

PRODUCTS/SERVICES:

  • Television, entertainment, and media
  • Manufacturing, retail, and online shopping
  • Finance, technology, and insurance
  • Distribution and logistics
  • Transportation and Travel
  • Utilities & Energy
  • Consumer Staples Food Graphic Design Education

A COMPLETE AND MODERN TELECOMMUNICATIONS INFRASTRUCTURE
Competitive telecommunications costs for fast and agile connectivity through different networks and fiber optics. More than 300 active commercial network operators before the competent authority.
  • 2 million fixed lines
  • 20 million cell lines
  • 7 international port operators -OPI- registered
COMPETITIVE ELECTRICITY RATES AND OFFICE SPACE RENTAL
kWh price is between US$ 0.08 for industrial users and US$ 0.16 for commercial users. Users with power demand above 100 kW can register as Large Users and negotiate their power contracts. Office space is widely available, with rent ranging from USD 187 to USD 270 per square meter, depending on the investor’s needs and requirements.
ENGRAINED SERVICE CULTURE AND PROXIMITY TO MAJOR MARKETS
The friendliness, effectiveness, and professionalism of Guatemala’s employees are testaments to the country’s well ingrained service culture. Major BPO and ITO businesses interested in serving the US end-user markets should consider the nation’s strategic location. It provides favorable time zones, English speakers with a neutral accent, and talent with a strong affinity for US culture.
PRODUCTS/SERVICES:
  • Television, entertainment, and media
  • Manufacturing, retail, and online shopping
  • Finance, technology, and insurance
  • Distribution and logistics
  • Transportation and Travel
  • Utilities & Energy
  • Consumer Staples Food Graphic Design Education
Contact Center and BPO
Contact Center and BPO
Success Stories
Telus International
Teleperformance

Since 2008, the Canadian firm has been offering sales, financial and accounting services, back-office operations, and technological support in Guatemala. Telus has expanded by leaps and bounds, as has the level, intricacy, and complexity of the work they perform from the country. All of this has been made possible by the development of global talent, as well as the dedication, enthusiasm, and passion displayed by the Guatemala team on a daily basis.

A global leader in integrated digital services, committed to expanding in Guatemala. With a presence in more than 170 markets in 80 countries, the French capital business began operations in Guatemala in 2018; and in 2020, it managed to boost its staff by 360% compared to 2019.

Strategic allies of the industry

Funsepa
Universidad del Valle
ANADIE
Asociación de Gerentes de Guatemala
Intecap
Intecap
Proyecto Mipymes y Cooperativas + Competitivas
MUNIGUATE
Junior Achievement Guatemala
Intecap
Ministerio de Economía de Guatemala
Ministerio de Trabajo y Previsión Social de Guatemala

Documents

Documento 01

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Documento 02

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Documento 03

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Documento 04

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Food and Beverages

FOOD AND BEVERAGES The food and beverage industry is the country’s main industrial activity, accounting...

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AGROINDUSTRY Guatemala is a country rich in natural and cultural resources, with millennia of interaction...

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INFORMATION TECHNOLOGY OUTSOURCING The sector provides services and develops information-technology products, including programming, application development...

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Pharmaceuticals and Medical Devices

Life Sciences

LIFE SCIENCES Guatemala is the production and distribution center of many global pharmaceutical companies for...

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Contact Center and BPO

Contact Center and BPO

CONTACT CENTER & BPO THE LARGEST SUPPLY OF SKILLED LABOUR IN CENTRAL AMERICA: Young talent...

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Apparel and Textile

Apparel and Textile

APPAREL AND TEXTILE Guatemala has an integrated cluster that allows the interaction of companies from...

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Information Technology Outsourcing ITO

Information Technology Outsourcing ITO

Pharmaceuticals and Medical Devices

Life Sciences

Creative Industries

Creative Industries

Food and Beverages

Food and Beverages

Agroindustry

Agroindustry

Contact Center and BPO

Contact Center and BPO

Apparel and Textile

Apparel and Textile

Tourism

Tourism

Guatemala No Se Detiene
15 avenida 14-72 zone 13 Guatemala City, Guatemala
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Menu
  • Home
  • About Us
    • Private Investment Promotion Agency
    • Guatemala Moving Forward
  • Why Guatemala
  • Sectors
    • Life Sciences
    • Agroindustry
    • Apparel and Textile
    • Creative Industries
    • Food and Beverages
    • Information and Communications Technology
      • Contact Center and BPO
      • Information Technology Outsourcing ITO
    • Tourism
  • Investment Portfolio
  • News
  • Contact Us
  • es_GTES

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Contact Center & BPO

Call & Contact Center Expo
26th & 27th April 2023
If you want to know more about the entourage that will have a stand at the exhibition, complete the following form for more information and we will contact you as soon as possible.