Television, entertainment, and media Manufacturing, retail, and online shopping Finance, technology, and insurance Distribution and logistics Transportation and Travel Utilities & Energy Consumer Staples Food Graphic Design Education

CONTACT CENTER & BPO

THE LARGEST SUPPLY OF SKILLED LABOUR IN CENTRAL AMERICA: Young talent in Guatemala is proficient in Microsoft, SAP, PHP, PMI, and other technologies. For professionals in the creative, technical, and professional fields who are well-known globally for their excellence, average earnings are competitive.

MediaLogisticsDistributionOnline shopping

Industry in figures

GDP growth in 2021

Markets in 2021

Exports in 2021

Jobs in 2021

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WHY INVEST IN

Contact Center and BPO

The CC & BPO industry has recently been acknowledged in key rankings such as Everest Group, Gartner, and Tholons Top 100 Outsourcing Destination list. The CC & BPO industry has been identified as one of the industries with the greatest potential for job creation in Guatemala, owing to the global expansion of outsourcing services, the potential of geographic and demographic characteristics, the results, and the growth capacity that companies currently operating in the country have.

Investment opportunities

A COMPLETE AND MODERN TELECOMMUNICATIONS INFRASTRUCTURE

Competitive telecommunications costs for fast and agile connectivity through different networks and fiber optics. More than 300 active commercial network operators before the competent authority.

2 million fixed lines
20 million cell lines
7 international port operators -OPI- registered

COMPETITIVE ELECTRICITY RATES AND OFFICE SPACE RENTAL

kWh price is between US$ 0.08 for industrial users and US$ 0.16 for commercial users. Users with power demand above 100 kW can register as Large Users and negotiate their power contracts. Office space is widely available, with rent ranging from USD 187 to USD 270 per square meter, depending on the investor’s needs and requirements.

ENGRAINED SERVICE CULTURE AND PROXIMITY TO MAJOR MARKETS

The friendliness, effectiveness, and professionalism of Guatemala’s employees are testaments to the country’s well ingrained service culture. Major BPO and ITO businesses interested in serving the US end-user markets should consider the nation’s strategic location. It provides favorable time zones, English speakers with a neutral accent, and talent with a strong affinity for US culture.

PRODUCTS/SERVICES:

Television, entertainment, and media
Manufacturing, retail, and online shopping
Finance, technology, and insurance
Distribution and logistics
Transportation and Travel
Utilities & Energy
Consumer Staples Food Graphic Design Education

A COMPLETE AND MODERN TELECOMMUNICATIONS INFRASTRUCTURE

Competitive telecommunications costs for fast and agile connectivity through different networks and fiber optics. More than 300 active commercial network operators before the competent authority.

2 million fixed lines
20 million cell lines
7 international port operators -OPI- registered

COMPETITIVE ELECTRICITY RATES AND OFFICE SPACE RENTAL

ENGRAINED SERVICE CULTURE AND PROXIMITY TO MAJOR MARKETS

PRODUCTS/SERVICES:

Television, entertainment, and media
Manufacturing, retail, and online shopping
Finance, technology, and insurance
Distribution and logistics
Transportation and Travel
Utilities & Energy
Consumer Staples Food Graphic Design Education

Success Stories

Since 2008, the Canadian firm has been offering sales, financial and accounting services, back-office operations, and technological support in Guatemala. Telus has expanded by leaps and bounds, as has the level, intricacy, and complexity of the work they perform from the country. All of this has been made possible by the development of global talent, as well as the dedication, enthusiasm, and passion displayed by the Guatemala team on a daily basis.

A global leader in integrated digital services, committed to expanding in Guatemala. With a presence in more than 170 markets in 80 countries, the French capital business began operations in Guatemala in 2018; and in 2020, it managed to boost its staff by 360% compared to 2019.